Ordering
Can I change or cancel my order?
Yes — contact us at hello@damsona.com as soon as possible with your order number. We process orders quickly, so we can't guarantee changes once dispatch has begun — but we will always do our best. You also have the legal right to cancel within 14 days of receiving your order under the Consumer Contracts Regulations 2013.
Do I need an account to order?
No — you can checkout as a guest. Creating an account simply makes it easier to track your orders and save your details for next time.
Is there a minimum order value?
No. You can order as little or as much as you like, with free shipping on every order.
Delivery
How much does delivery cost?
Nothing. Delivery is completely free on every order. No minimum spend, no exceptions.
How long will my order take?
We process all orders within 1–3 working days. Once dispatched, delivery takes 5–18 working days, so your order will arrive within 6–21 working days from the date of purchase.
Orders placed before 2:00 PM GMT on a working day are processed the same day; orders placed after 2:00 PM GMT or on weekends begin processing the next working day.
Will I receive tracking information?
Yes — you'll receive a tracking number by email once your order has been dispatched. Some orders may show limited tracking updates during transit; this is normal and will resolve once the parcel reaches your local carrier.
Where do you ship to?
We ship to addresses within the United Kingdom. All shipping is free.
Will I have to pay import duties?
No. We ship within the UK, so there are no import duties, customs charges, or additional taxes on your order.
Returns & Refunds
What is your returns policy?
We offer free UK returns within 30 days of delivery. Items must be unused and in their original packaging. You also have the legal right to cancel within 14 days of receiving your order, regardless of reason. Email hello@damsona.com with your order number to start a return. Full details in our Refund Policy.
Is there a restocking fee?
A 15% restocking fee applies to change-of-mind returns on undamaged items. This is deducted from your refund. It never applies to cancellations made under your 14-day statutory right — those are refunded in full. No restocking fee applies if your item arrived damaged, faulty, or not as described — in those cases, we cover everything.
How long do refunds take?
Once we receive and inspect your return, we'll process your refund within 14 days to your original payment method. It may take a further few business days to appear depending on your bank.
My item arrived damaged — what do I do?
Please photograph the damage and email us at hello@damsona.com within 48 hours of delivery. We'll arrange a replacement or full refund straight away — you won't need to return the item in most cases.
Do you offer exchanges?
We offer exchanges or replacements for items that arrive damaged, faulty, or not as described. For change-of-mind returns we issue a refund (less the restocking fee) rather than an exchange — simply place a new order for the item you'd prefer.
Products
Are your products ethically sourced?
We work with suppliers who share our values around quality and responsible production. If you have a specific question about a product, please get in touch and we'll find out for you.
Is gift packaging included?
Many of our products arrive in gift-ready packaging. If you'd like to confirm packaging for a specific item before ordering, email us and we'll let you know.
Your Rights
What are my legal rights as a UK customer?
As a UK consumer, your rights are protected under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. These include the right to goods that are of satisfactory quality, fit for purpose, and as described — and the right to cancel within 14 days of receipt. Nothing in our policies affects these rights.
Still have a question?
We're a small, UK-based team and we take every question seriously. Email us at hello@damsona.com or call +44 7441 424833 (Mon–Fri, 9am–5pm GMT) and we'll get back to you within one working day.