Shipping policy

Last updated: July 2026

We take care with every order — because a gift that arrives late or damaged isn't the experience we want for you or the people you're giving to.

1. Where We Ship

We ship to addresses within the United Kingdom. All orders include free shipping, with no minimum spend required.

2. Processing Times

Orders are processed within 1–3 working days before dispatch. Orders placed before 2:00 PM GMT on a working day are processed the same day. Orders placed after 2:00 PM GMT, or on weekends and UK public holidays, begin processing the next working day. Working days are Monday to Friday, excluding UK public holidays.

3. UK Delivery

Standard delivery: 6–21 working days from order date (including 1–3 working days processing)
Cost: Free on every order

Delivery times are estimates and may vary depending on carrier and location. You'll receive a dispatch confirmation with your tracking information as soon as your order is on its way.

4. Tracking Your Order

Once dispatched, you'll receive a confirmation email with your tracking number. Some items ship from fulfilment centres and may show limited tracking updates during transit — this is normal and will update once your parcel reaches a local carrier hub. If you have concerns, email us and we'll look into it directly.

5. Address Changes

Email hello@damsona.com within 24 hours of placing your order if you need to change your delivery address. We cannot amend an address once an order has been dispatched. If a parcel is returned due to an incorrect address provided at checkout, any reshipping costs are the buyer's responsibility.

6. Delayed or Missing Orders

If your order is significantly overdue, please contact us at hello@damsona.com and we'll investigate with our fulfilment partners. Under the Consumer Contracts Regulations 2013, if we are unable to deliver within the agreed timeframe, you have the right to cancel your order for a full refund.

7. Damaged on Arrival

If your order arrives visibly damaged, photograph it immediately and contact us at hello@damsona.com. We'll arrange a replacement or full refund promptly.